Privacy & Personal Health Information; Complaints & Concerns

Our Privacy Policyindex

Our Privacy Policy complies with Australian Privacy legislation. We work closely within these regimes. To find out more, you can visit the Office of the Privacy Commissioner . Our Brunswick Heads Medical Centre  Privacy Document according to the APP 2014 Privacy regulations is located at the front desk. Please ask reception.

 Patient Health Information

At Brunswick Heads Medical Centre your medical record is a confidential document. All health information that is collected and used by this practice is protected by this privacy policy. It is the policy of this medical practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised staff members.

We ask that you assist us in providing the best possible health care to you by making sure that the information we hold on you is accurate and up to date, in particular, your contact details. We do ask our patients through a formal process to update their details with us on a regular basis.

Patient Concerns & Complaints

We do take your concerns, suggestions and complaints seriously. If you feel you have a problem, we would like to know about it. Please contact our Practice Manager who will then initiate the correct process if you feel this is necessary.

If you wish to take the matter further please contacthttps://nhpopc.gov.au/wp-content/uploads/2016/03/nhpopc_logo_colour.pngon https://nhpopc.gov.au/